Got a question? The answer is probably here.

Bike rental businesses, but also campsites, holiday cottages, hotels and tourist offices that offer bikes for rent. Whether you have five bikes or a hundred.

No. During setup, we transfer your fleet, your rates and your upcoming bookings with you. You start with a schedule that’s already filled in.

One call to take stock, then we bring in your bikes and your rates. Your booking page can be live the same day.

No. BikUp Pro works on its own, with your website and your counter. Listing on the marketplace is optional, and you switch it on bike by bike.

Online, by card, when they book. Payments go through our partner Stripe: neither you nor BikUp ever see their bank details.

Four days after the rental ends, if no problem has been reported, the transfer to your account is sent automatically. Then allow a few working days depending on your bank. Your transfer history is in the Payments tab.

If damage or a dispute has been reported, the transfer is put on hold until it is resolved. Otherwise, if nothing has arrived seven working days after the transfer was sent, write to support@bikup.app with your name, the booking reference and the amount.

Four, chosen for each bike. Flexible: the customer can cancel up to the day before. Zen (default): cancellation three days before or more, you receive 30 % compensation. Moderate: ten days before or more, 30 % compensation. Strict: no refund, you keep the full rental. A cancellation more than 30 days before departure is always refunded.

You can cancel at any time from your bookings; the customer then gets a full refund. Let them know as early as possible: a cancellation on the day of departure may lead to a penalty or a suspension of your account.

We recommend a rental agreement, a copy of an ID document and a deposit. The amount and form of the deposit are settled when the bike is handed over.

The first website dedicated to bike rental between individuals and professionals, in France and across Europe. Road bikes, gravel bikes, mountain bikes, e-bikes or cargo bikes: cyclists find a bike close to home, or to where they’re on holiday.

In six languages: French, English, German, Dutch, Spanish and Italian.

Yes. You choose bike by bike what goes on the marketplace, and you can set a different price there.

At the end of each rental, you and your customer are invited to leave a review. Reviews are moderated: BikUp does not edit them, but removes those that are abusive, unrelated to the rental or that disclose personal information.

Yes. You add booking, your bike list or your route map to your existing website. Or you use the branded website that comes with BikUp Pro.

A free plugin installs in a few minutes. You then place the map, the bike list or the booking form directly in your pages.

Your website address, what you want to add to it (map, bike list or booking) and, for the map, your GPX tracks. Write to us at contact@bikup.app.

Only you and your customer. In exceptional cases, BikUp may access them to prevent fraud, help resolve a dispute or check compliance with the terms of use, never for commercial purposes.

Never share them, either in the messaging system or outside the platform, and report it to moderation@bikup.app.

Everything is explained in our privacy policy.